Google is Shutting Down Duplex on the Web AI Service: What It Means

Google has announced the retirement of its Duplex on the Web Service that was launched in 2019, it’s an AI-powered tool designed to help customers with various online tasks, Like purchasing a ticket online or optimizing the flight check-in process on other airline websites.

As TechCrunch pointed out, Google has updated their Duplex on the Web support page. Here is the page’s current statement: Automated features enabled in Duplex on the web will no longer be supported after this date.

Google AI Web Serivce

The tech giant first announced the service at Google I/O 2019 as an extension of its call automation duplex technology. Starting with limited use cases, such as buying movie tickets, the service has gradually expanded to provide protection against data breaches and help with checkout on e-commerce sites.

Google has not provided a reason for the shutdown, but according to TechCrunch, it could be due to the cost of AI training and resource-intensive fine-tuning of AI models. Additionally, the performance of Duplex on the Web can be severely degraded if site owners prevent crawlers from indexing information. The company is trying to limit its investment in developing Google Assistant and Google Assistant-powered services for non-Google devices.

In a statement to TechCrunch, a Google spokesperson said, “As we continue to improve the Duplex experience, we are responding to feedback from users and developers on how we can make it even better. Until the end of the year. In the meantime, we will reject dual communication on the web and focus entirely on AI advancements in dual voice technology that help people most every day.

Google AI Web Service

Google unplugs Duplex on the Web, an AI service used to buy movie tickets, protect users from data breaches, and more. Apart from that, the digital assistant can now also access various websites. In fact, it was a must-have tool for anyone looking to book, as it makes it easy to save personal information from your Google Account.

That said, once Google decides to end support for its own devices, other companies will need to improve their “hardware playbook”. This is the latest statement that Google Spokesperson has said to TechCrunch.

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